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Personal
Opening Statement
Custom Comfort Heating and Cooling is a family-owned and operated company, serving the HVAC needs of the greater Ozarks. Casey Buckles is the owner of the company and serves as its President. Over the years, Casey has assembled a top-notch team of experienced professionals. "The more they know and apply, the better everyone the company touches is served," says Casey. "We don't assume our team knows everything, but we do ensure they are the most knowledgeable and well-trained professionals in the market by investing in them."
Every team member, including office staff and production people, receives training - both in-house and off-site through strategic partnering of industry affiliations and manufacturers. Custom Comfort involves its field people in role-playing exercises and weekly position by position de-briefs to discover the strengths and weaknesses of the organization, learn and improve to better serve our customers. All of this is done not just to make them better long-term co-workers, but better people, too. We believe we are the best and make sure our team has the tools and the training to be the best.
Custom Comfort currently supports eight local families through our team members, many of whom have been with the company more than half a decade. That type of loyalty is a testimony to the number one goal of the company: Have “Customers for Life”, both internal and external!
Custom Comfort’s Team is made up of:
Casey
What do you for Custom Comfort?:
Founder and owner
What brought you to employment at Custom Comfort/How long have you been with us?:
My father owned and operated a heating and cooling business as I was growing up, so I have been in this trade all my life. After selling a heating and cooling company in Arizona I had the opportunity to relocate and live somewhere with seasons! I recognized the need for a professional service company in the area and in 2002 founded Custom Comfort Heating and Cooling.
Tell us about your family:
Married 20 years, 4 children.
Hobbies?:
Hot rods, old trucks, and sandy, sunny beaches!
Favorite quote:
“Do not go where the path may lead, go instead where there is no path and make a trail!” -Unknown
Tom
What do you for Custom Comfort?:
Comfort Advisor
What brought you to employment at Custom Comfort/How long have you been with us?:
Casey invited me to move to Lebanon to be closer to family and to help with his expanding business.
Tell us about your family:
I met my wife here in Missouri and we were married in 2000. We now have a son and a daughter.
Hobbies?:
Family, church, and computers.
Favorite quote:
“Is it time to eat yet?”
Gary
What do you for Custom Comfort?:
Service Tech
What brought you to employment at Custom Comfort/How long have you been with us?:
I was unemployed when Casey called me for an interview, and I have been here ever since, nearing two years.
Tell us about your family:
I have been married five years and we now have two beautiful boys.
Hobbies?:
Fast cars and football.
Favorite quote:
“Did I do that?”
Troy
What do you for Custom Comfort?:
I am the install foreman for the installation department. I do the sheet metal for the shop and I also help out as a service tech when needed.
What brought you to employment at Custom Comfort/How long have you been with us?:
I came to Custom Comfort in the spring of 2003. I started in the HVAC trade in 1991 and worked in it in Arizona up until 2003. I wanted to start a family somewhere else, and the opportunity came where I was able to move my family to the state of Missouri, where I had the opportunity to work with the same employer that I had worked with in Arizona. I have almost 19 years in sheet metal/HVAC industry: 12 years in Arizona and going on 7 years here in Missouri and Custom Comfort Heating & Cooling.
Tell us about your family:
I am married to my wonderful wife, and we have 3 great kids (most of the time). My mother and father were living here in Missouri, but the weather drove them back West where they are originally from. My kids are a joy, and as I watch them grow up, I am presented with constant challenges daily, but it’s fun and I enjoy every minute I can spend with them.
Hobbies?:
I enjoy………. My family. Outdoor activities. Building projects. Summertime. BBQ’s. Water sports….. And last but definitely not least…… FOOD.
Favorite quote:
“Can I take your order?”
Craig
What do you for Custom Comfort?:
Install Tech
What brought you to employment at Custom Comfort/How long have you been with us?:
My wife works at a nursing home, and one of the residents told my wife
that Custom Comfort in Lebanon was hiring. I’ve been here since August of 2007.
Tell us about your family:
I have been married to my wife for 26 years. We have five children and two grandchildren.
Hobbies?:
Fishing, camping, spending time with my family. I also like to BBQ, build odd and end things for my house and family, and watch a good movie.
Favorite quote:
“God Provides.”
Debbie
What do you for Custom Comfort?:
Customer Service Representative (CSR).
What brought you to employment at Custom Comfort/How long have you been with us?:
After 27 years in garment manufacturing, the company closed and relocated. I then returned to school for training in Office Technology and Accounting. Casey was opening a new office for Custom Comfort and I applied, was interviewed and then hired in April of 2004. From the interview, the atmosphere was and has been warm, friendly, and family oriented.
Tell us about your family:
I have been married to my husband for 31 years and we have 3 children and 6 grandchildren.
Hobbies?:
Sewing, quilting, and crafts. I also love spending time with our family.
Favorite quote:
“Don’t worry about anything, but pray about everything.”
Marshfield, Missouri • 417-468-3221 or 1-866-781-3247
Rolla, Missouri • 573-364-8121
